How can we help you?
97 step-by-step guides: domains, DNS, hosting, cPanel, email, SSL, WordPress, billing…
Articles with the keyword "e-mail" (15)
Creating a professional email addressE-mail · 1. cPanel › Email › Email Accounts › Create. 2. Choose the name (contact, firstname.lastname…), the password and the qu…
Setting up OutlookE-mail · 1. Dans Outlook : Fichier › Ajouter un compte. 2. Saisissez votre adresse, puis Options avancées › Configurer mon compt…
Email configuration settings (IMAP, POP, SMTP)E-mail · Replace example.cm with your domain: - Username: the full email address - Incoming IMAP server: mail.example.cm, port 9…
Reading my email online (Webmail)E-mail · Open https://example.cm/webmail (or https://webmail.example.cm) and sign in with the full email address and its passwor…
Changing my account email addressGetting started · Your email address is your login and receives all our notifications (invoices, renewals, alerts). 1. Open My profile. 2…
Setting up SPF, DKIM and DMARC to avoid spamDNS zone · These three TXT records prove that your emails are legitimate and keep them out of spam folders. - SPF: lists the serve…
Setting up my email on iPhone and iPadE-mail · 1. Settings › Apps › Mail › Accounts › Add Account › Other › Add Mail Account. 2. Name, email address, password, descri…
Setting up my email on AndroidE-mail · With the Gmail app: 1. Menu › Settings › Add account › Other. 2. Enter your address, choose Personal (IMAP), then the p…
Setting up my email in ThunderbirdE-mail · 1. Menu › New › Existing Mail Account. 2. Name, email address, password, then Continue. 3. Thunderbird usually detects …
Receiving and sending my business email from GmailE-mail · Receive: Gmail (computer) › Settings › Accounts and Import › Check mail from other accounts › Add a mail account, POP s…
Creating an email forwarder or aliasE-mail · cPanel › Email › Forwarders › Add Forwarder: enter the address to forward and the destination address. - Alias: sales@e…
Email sending errors (550, 554, authentication)Errors (explained) · - 535 Authentication failed: wrong username (full address) or password, or SMTP authentication not ticked. - 550 No suc…
My emails go to spam or are rejectedE-mail · 1. Check that SPF, DKIM and DMARC are set up (cPanel › Email Deliverability). 2. Avoid bulk sending from your mailbox: …
My mailbox is full (quota exceeded)E-mail · When the quota is reached, new messages are rejected. - Increase the quota: cPanel › Email Accounts › Manage. - Empty t…
Changing an email address passwordE-mail · - From cPanel: Email Accounts › Manage, then Password. - From the webmail: Settings › Password. Then update the passwor…
🚀
Getting started
Your client area, your account and your access 8 article(s) →
🌐
Domain names
Registration, DNS and transfers 12 article(s) →
✉️
E-mail
Setting up your professional email 14 article(s) →
🖥️
Hosting
Control panel, publishing, SSL 9 article(s) →
💳
Billing and payment
Invoices, Mobile Money, renewals 9 article(s) →
🧭
DNS zone
A, CNAME, MX, TXT, SPF, DKIM records and propagation 5 article(s) →
🎛️
cPanel
Using your control panel: files, domains, security, tools 7 article(s) →
🔒
SSL certificates
Securing your website with HTTPS and fixing security warnings 4 article(s) →
📝
WordPress
Installing, securing, speeding up and troubleshooting your WordPress website 5 article(s) →
🗄️
Databases
Creating, managing, importing and exporting your MySQL databases 3 article(s) →
⚠️
Errors (explained)
Understanding and fixing the most common error messages 9 article(s) →
🖧
VPS and dedicated servers
SSH access, security and administration of your server 4 article(s) →
🛡️
Security
Protecting your accounts, website and data 3 article(s) →
🧰
Utilities
Practical tools: FTP, SSH, DNS, diagnostics and configuration 5 article(s) →
🔥 Most viewed
Downloading my invoices and receipts (PDF)1. My invoices › open the invoice. 2. Click Download PDF or Print. Each invoice is also attached to…Running a traceroute or ping for supportIf your website is slow or unreachable only from your location, these results help us diagnose: - W…Email configuration settings (IMAP, POP, SMTP)Replace example.cm with your domain: - Username: the full email address - Incoming IMAP server: mai…403 Forbidden error (access denied)Common causes: - Incorrect permissions: folders 755, files 644. - No index.html / index.php file in…Paying an invoice by Mobile Money1. Ouvrez Mes factures puis la facture à régler. 2. Choisissez Mobile Money (MTN MoMo ou Orange Mon…
🆕 Latest articles
Running a traceroute or ping for supportIf your website is slow or unreachable only from your location, these results help us diagnose: - W…Clearing the browser and DNS cache- Browser: Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (macOS), tick "Cached images and…Finding my public IP addressYour public IP address is needed to allow access (remote MySQL, firewall unblocking). To find it, s…Creating an additional FTP accountTo give a webmaster limited access: 1. cPanel › Files › FTP Accounts. 2. Enter the username, the pa…Setting up FileZilla (FTP)1. Download FileZilla Client from the official website. 2. File › Site Manager › New site. 3. Host:…
