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Help › Billing and payment

I paid but my invoice is still unpaid

Updated on 08/10/2026

  • A Mobile Money payment can take a few minutes to be confirmed: refresh the page.
  • If you paid by bank transfer or in cash, send proof of payment via a ticket to the Billing department.
  • If your account was debited but the invoice is still unpaid after 1 hour, open a ticket with the transaction reference: we will check with the operator.
🏷 Keywords : paymentunpaid invoiceclaim
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