💳 Billing and payment
Invoices, Mobile Money, renewals
Paying an invoice by Mobile Money1. Ouvrez Mes factures puis la facture à régler. 2. Choisissez Mobile Money (MTN MoMo ou Orange Money) et indiquez votre numéro. 3. Validez la demand…Which payment methods do you accept?- Mobile Money: MTN MoMo and Orange Money; - Bank card (Visa, Mastercard), depending on the gateways enabled; - Bank transfer and cash at our offices…Changing plan during a subscriptionDepuis la page du service, section Changer d'offre : - Offre supérieure : vous ne payez que la différence jusqu'à votre prochaine échéance (prorata) …Due dates, reminders and suspension- Une facture de renouvellement est émise quelques jours avant l'échéance, et des rappels vous sont envoyés. - Sans paiement, le service est suspendu…I paid but my invoice is still unpaid- A Mobile Money payment can take a few minutes to be confirmed: refresh the page. - If you paid by bank transfer or in cash, send proof of payment v…Downloading my invoices and receipts (PDF)1. My invoices › open the invoice. 2. Click Download PDF or Print. Each invoice is also attached to the email sent when it is issued. Add your accoun…Topping up my wallet and paying in advanceThe client wallet lets you pay your invoices in one click, without going through mobile payment again. 1. Wallet › Add funds, choose the amount and p…Cancelling a service1. Open My services then the service concerned. 2. Click Request cancellation. 3. Give the reason and confirm: our team processes the request and con…Getting a refundRefund requests are reviewed according to our terms and conditions. Registered domain names are not refundable (fees paid to the registry). Open a ti…