🚀 Getting started
Your client area, your account and your access
Signing in to your client areaVotre espace client regroupe vos services, noms de domaine, factures et demandes d'assistance. Se connecter 1. Cliquez sur Connexion en haut du site.…Reset your password1. Sur la page de connexion, cliquez sur Mot de passe oublié ? 2. Indiquez votre adresse e-mail : vous recevez un lien valable 1 heure. 3. Choisissez…Updating my contact details and billing address1. Sign in to your client area. 2. Open My profile. 3. Update your name, company, phone, address and tax identification number (NIU), then save. The …Changing my account email addressYour email address is your login and receives all our notifications (invoices, renewals, alerts). 1. Open My profile. 2. Replace the email address an…Adding a team member or an accountant (contacts)In Contacts (your account menu), add as many contacts as you need (accountant, webmaster, partner…). For each contact, choose what they receive: - a …Securing access to my client area- Choose a long, unique password that you do not use anywhere else (My profile › Password). - Do not share your login details: add your team members …How to open a support ticket1. In your client area, open Support › Open a ticket. 2. Choose the department (Technical, Billing, Sales…) and the service concerned. 3. Describe th…Merging my invoices or grouping my servicesDo you have several services with different due dates? Ask the Billing department to group your renewals: one invoice per period, easier for your acc…