Terms and conditions of sale

1. Purpose

These general terms and conditions of sale (the "Terms") govern the relationship between MEDIA SYSTEM (the "Provider") and any individual or legal entity (the "Client") who orders a service on https://cloud.mediasysco.net: domain names, web hosting, professional email, SSL certificates, servers and related services.

Placing an order constitutes full acceptance of these Terms, the privacy policy and the refund policy.

2. Ordering and account creation

• Orders are placed online from the website or the client area: https://cloud.mediasysco.net/client
• The Client guarantees that the information provided is accurate (identity, contact details, domain name registrant).
• An order is final once the corresponding invoice has been paid. Services are activated automatically or, failing that, within a reasonable time after payment is received.

3. Prices and invoicing

• Prices are shown in CFA francs (FCFA), excluding or including tax as indicated. Applicable taxes are stated on each invoice.
• Prices may change; the applicable price is the one in force on the day of the order or renewal.
• An invoice is issued for every order and every renewal. It is available in the client area and sent by email.

4. Payment

• Payment is made by Mobile Money, bank card, bank transfer or any other method offered at checkout.
• Online payments are processed by specialised payment providers; MEDIA SYSTEM never has access to PINs or full bank card details.
• An invoice is only considered paid once the payment has been confirmed by the provider.

5. Term, renewal and non-payment

• Services are subscribed for the chosen period (monthly, yearly…) and renewed by invoicing before their due date, unless cancelled.
• Reminders are sent before and after the due date. Without payment, the service may be suspended 5 days after the due date and then terminated 30 days after the due date, with deletion of the data.
• A domain name not renewed in time expires and may be lost; restoring it may involve additional fees set by the registry.

6. Domain names

• Registration is subject to the rules of the registry of each extension (.cm, .com, etc.). The Client is the registrant of the domain name and is responsible for it.
• MEDIA SYSTEM acts as an intermediary with the registries and cannot guarantee that a name is available until its registration has been confirmed.

7. Client obligations

• Use the services lawfully: in particular, sending spam, hosting illegal or fraudulent content or content that infringes the rights of third parties, malware and any activity that disrupts the network are prohibited.
• Keep login details confidential and make their own backups.
• In the event of a breach, MEDIA SYSTEM may suspend the service without notice once the breach has been established.

8. Provider obligations and liability

• MEDIA SYSTEM uses the means necessary to provide a quality service with maximum availability, under a best-efforts obligation.
• Interruptions may occur for maintenance or in the event of an incident; where possible, they are announced on the service status page.
• MEDIA SYSTEM's liability is limited to the amount paid by the Client for the service concerned over the last twelve months. It cannot be held liable for indirect losses or for damage caused by the Client's content.

9. Termination

The Client may request the cancellation of a service from the client area, at the due date or immediately. Cancellation does not entitle the Client to a refund, except in the cases provided for in the refund policy.

10. Personal data

The processing of personal data is described in the privacy policy.

11. Governing law and disputes

These Terms are governed by Cameroonian law and the OHADA Uniform Acts. In the event of a dispute, the parties will first seek an amicable solution; failing that, the competent courts of MEDIA SYSTEM's registered office have sole jurisdiction.

12. Contact

MEDIA SYSTEM — Total Logbaba, Douala, Cameroun
Phone: +237 690 797 028 · Email: [email protected]
Support: https://cloud.mediasysco.net/client/tickets/new