Privacy policy

1. Data controller

MEDIA SYSTEM, Total Logbaba, Douala, Cameroun — email: [email protected] — phone: +237 690 797 028.

2. Data collected

• Identity and contact details: last name, first name, company, email, phone, address, tax identifier.
• Account and service data: orders, invoices, services, domain names, exchanges with support.
• Payment data: reference, amount and status of transactions. Mobile Money PINs and full bank card details are processed only by our payment providers.
• Technical data: IP address, connection and security logs, needed to protect the service.

3. Purposes

• Manage the client account, orders, invoicing and collection.
• Provide, secure and operate the services subscribed.
• Register domain names with the registries (which may publish certain data in the Whois directory, according to their rules).
• Answer support requests and inform the Client about their services (due dates, maintenance, incidents).
• Comply with our legal, accounting and tax obligations, and prevent fraud.

4. Recipients

The data is intended for MEDIA SYSTEM's teams and, as far as they are concerned, its subcontractors: domain name registries and registrars, payment, email and SMS providers, and hosting providers. It is neither sold nor rented.

5. Retention period

• Account data: for the duration of the contractual relationship, then up to 3 years after the end of the last service.
• Invoices and accounting records: for the legal retention period (10 years).
• Technical and security logs: 12 months maximum.

6. Security

Encrypted connections (HTTPS), encrypted passwords, access restricted to authorised staff, protection against bots and access logging.

7. Your rights

In accordance with the applicable personal data protection regulations, you may request access to, correction, deletion or restriction of your data, and object to certain processing. Write to [email protected] stating your request; proof of identity may be requested. Some data must nevertheless be kept to comply with our legal obligations.

8. Cookies

The website only uses the cookies needed for it to work (session, cart, security). No advertising cookies are set.

9. Changes

This policy may be updated; the version in force is the one published on this page.