Refund policy

1. Principle

MEDIA SYSTEM's services are activated quickly after payment and involve immediate costs (registries, licences, server resources). Refunds are therefore governed by the rules below.

2. Non-refundable services

• Domain names: registration, transfer and renewal are never refundable, as the fees are paid to the registry.
• SSL certificates and licences once issued or activated.
• Setup fees and services already performed (migration, configuration, development).
• Services suspended or terminated for breach of the terms and conditions of sale.

3. Hosting and email

• A refund may be requested within 7 days of the first order of a hosting or email service, if the service did not work as described and our support team could not solve the problem.
• Renewals are not refundable; remember to cancel before the due date from your client area.

4. Duplicate or incorrect payment

A payment made twice for the same invoice, or for a higher amount, is refunded or credited to your client wallet, at the Client's choice.

5. How to request a refund

• Make your request by ticket: https://cloud.mediasysco.net/client/tickets/new, stating the invoice number and the reason.
• An accepted refund is made using the original payment method where possible, otherwise by bank transfer or Mobile Money, within 14 days; it can also be credited to the client wallet.
• Fees charged by payment operators may be deducted.