Server diagnosis
Remote analysis, report and quote
12 500 FCFA
Jusqu'à 45 minutes d'analyse à distance, un rapport écrit et un devis. Montant déduit si vous commandez les travaux.
OrderServer maintenance
Server maintenance and troubleshooting, even if hosted elsewhere
Slow, hacked, broken or poorly secured server? Our technicians work remotely through secure access, or on site, on Linux and Windows servers, even if they are not hosted with us.
Server diagnosis
12 500 FCFA
- Remote or on-site intervention
- Linux and Windows Server
- Clear prices, payment before work starts
- Written report after every intervention
Prices
Our services
Amounts in FCFA. Evening and weekend emergencies on request, with a surcharge. Post-hack clean-up and special projects: quoted after diagnosis.
Remote intervention
Troubleshooting through secure access
20 000 FCFA / hour
Business hours, Monday to Friday, 8 am to 6 pm. Billed in 15-minute increments, minimum 30 minutes; unused time stays on your credit.
Order5-hour pack
10% saving
90 000 FCFA
5 prepaid hours of remote work, usable in several sessions over 3 months.
Order10-hour pack
15% saving
170 000 FCFA
10 prepaid hours of remote work, usable in several sessions over 6 months.
OrderLinux server hardening
Updates, firewall, key-based SSH
39 000 FCFA
System updates, firewall, key-based SSH login, blocking of repeated intrusion attempts, review of exposed services and report.
OrderWindows Server hardening
Updates, firewall, RDP access
45 000 FCFA
Updates, firewall, protection of remote desktop access (RDP), accounts and passwords, antivirus and report.
OrderServer migration
Up to 10 websites or applications
75 000 FCFA
Transfer of your websites, databases and email to a new server, testing, then switch-over without downtime.
OrderMonthly maintenance contract
Managed services for your server
49 500 FCFA / month
or 495 000 FCFA / year
Administration of your server, even if hosted elsewhere: updates, security, monitoring, verified backups and 1 hour of work included every month.
OrderOn-site intervention in Douala
Travel + 2 hours on site
65 000 FCFA
A technician's travel and 2 hours on site. Additional hour: 25,000 FCFA.
OrderOn-site intervention in Yaoundé
Travel + 2 hours on site
70 000 FCFA
A technician's travel and 2 hours on site. Additional hour: 25,000 FCFA.
OrderHow it works
An intervention in 4 steps
- 1Order
You choose the service and describe the server, the problem and how urgent it is. You confirm that you are authorised to have us work on it.
- 2Secure access
After payment, you open a ticket and send us temporary access (SSH key or dedicated account), never your main password.
- 3Intervention
We make sure a backup exists before any change, then we diagnose and fix.
- 4Report
You receive the list of actions taken and our recommendations. You then change or remove the access you provided.
FAQ
FAQ
Which servers do you work on?
Linux servers (Ubuntu, Debian, AlmaLinux, Rocky, CentOS…) and Windows Server, physical or virtual (VPS), including those hosted with another provider or on your premises. Common panels: cPanel/WHM, Plesk, aaPanel, Webmin.
How do I give you access?
After ordering, open a ticket from your client area with the server address and temporary access: ideally an SSH key or an account created for the occasion. Remove it once the work is done.
When do I pay?
Payment is made when ordering, before the intervention: Mobile Money, card or bank transfer. The diagnosis is deducted if you then order the work.
Do you guarantee the result?
We commit to best efforts: a verified backup before any action, work by a qualified technician and a written report. If the problem cannot be solved in the planned time, we tell you before going further, with a quote.
Can you handle emergencies in the evening or at weekends?
Yes, on request and subject to availability, with a surcharge. Open an urgent ticket or call us explaining the urgency.
Rather not deal with it yourself?
With the monthly maintenance contract, we manage your server for you: updates, security, monitoring and one hour of work included, from 49 500 FCFA per month.